TRAVEL · VERIFIED DEVELOPMENT
1,000 Flights Canceled on East Coast: Travelers' Options
WHY IT MATTERS
Travelers affected by the cancellations should be aware of their options for rebooking and potential reimbursement, and should check their airline's app and federal refund rules for guidance.
What happened
A Federal Aviation Administration outage caused hundreds of flight cancellations on Monday, with over 1,000 flights canceled across the country. Newark Liberty International Airport was the hardest-hit, with more than half of all departures canceled.
Major carriers, including United, American Airlines, Delta Air Lines, and Southwest Airlines, issued travel waivers allowing affected travelers to make changes to their itineraries. The disruptions were caused by an outage to a critical FAA communications system in Philadelphia and a rail worker accidentally cutting a fiber line that provides key telecommunications to the nation's air traffic systems.
Travelers affected by the disruptions should check their airline's app for rebooking options and consider federal refund rules, which remain in place despite the disruptions being out of the airlines' control. Travelers should also keep receipts for any expenses incurred due to the cancellations, as they may be eligible for reimbursement through credit card travel insurance.
PRIMARY SOURCES
1,000 flights (and counting) canceled on East Coast: What options do travelers have?
The Points Guy · Sean Cudahy · Discovery and factual synthesis only; publisher copyright terms apply